Juan365 – We’re all ears! sometimes things don’t go as planned – maybe a deposit didn’t show up, a game isn’t loading, or you just can’t remember your password…. We’ve got multiple ways for you to reach us, so pick whichever works best for you. Contact us for immediate support.

1. Contact Channels

Diverse support channels

Support Email

📧 [email protected]

What to include:

• Your username
• A clear description of what’s going on
• Screenshots if you’ve got them – they really help us see what you’re seeing
• Transaction IDs if it’s about payments
• How fast will we reply?

We aim to get back to you within 24 hours.

When should you email us?

• Suitable for detailed explanations or when attaching files.
• If you encounter issues with account verification.
• Recommended for inquiries about delayed withdrawals.

Hotline (Philippines)

📱 +63.32.230.1198

When should you call?

• Available 24/7 for urgent assistance.
• Help provided for immediate issues such as account login problems or withdrawal concerns.

Before you call:

• Grab your username so we can find your account quickly
• Have your registered phone number ready –
• If it’s about a transaction, note down the transaction ID

24/7 Live Chat

💬 Right on our website and app – just look for the chat bubble

Why players love live chat:

Perfect for:

• Quick questions like “Where’s my deposit?”
• Help activating a bonus
• Game not loading? We’ll troubleshoot with you
• Need to know how something works? Ask away

How it works:

See that little chat icon in the corner? Click it
Type in your name and email
Tell us what you need help with
Chat with a real person (not a bot!) in real-time
Language options: Chat in English, Vietnamese, or Tagalog – whatever you’re comfortable with.

Official Social Media Channels

We’re also hanging out on social media!

📘 Facebook: Juan365 Official

Follow us for game updates, promotions, and community fun. Plus, you can message us directly if you need help.

✈️ Telegram: @Juan365Official

Join our Telegram for instant notifications about new bonuses, games, and exclusive deals. You can also reach out to support here.

Why follow us on social media?

🎁 Bonuses for our followers
📢 Be the first to know about new games
🏆 Special promos you won’t find anywhere else
💬 Connect with other Juan365 players

2. Submit a Support Request

Online Contact Form

Head to our Contact Us page and fill in the form. It’s pretty straightforward:

• Your name and email
• Pick what your question is about (account stuff, payments etc.)
• Tell us what’s going on – the more details, the better
• Attach files if you need to (screenshots, receipts, whatever helps)
• Hit submit, and you’ll get a confirmation email with a ticket number so you can track your request.

Response Time

We’ll get back to you within 24 hours, usually much sooner.

Need help faster? Some issues get priority treatment:

• Can’t access your account
• Withdrawal is delayed
• Game error that’s stopping you from playing
• Bonus didn’t credit after you deposited

3. Working Hours & Response Time

✅ Deposit and withdrawal questions – 24/7

✅ Live chat – Around the clock, every single day

✅ Hotline for emergencies – Call anytime if something urgent comes up

✅ Game issues

Regular Business Hours For:

🕐 Monday – Friday: 9:00 AM – 6:00 PM (Philippine Time)

Some things need a bit more time and happen during business hours:

📋 Account verification – Checking your ID and documents

📄 Document reviews – Making sure everything’s in order

🔍 Detailed account investigations – If something complex needs looking into

4. Transparency & Safety Commitments

Transparency & Safety Commitments

There are scammers out there who are pretending to be from Juan365. They will DM you on social media, send fake emails, or make duplicate websites.

Here’s how to stay safe:

✅ Official emails are sent from @juan-365.net.ph only
If you receive an email from any other domain, that is a scam.

✅ We’ll never ask for your password
If anyone pretending to be from Juan365 asks you for your password, it’s a scam.

✅ We’re not going to ask you for your OTPs or banking PINs.
Your one-time passwords and bank details belong to you alone. We don’t have them, and we’re not going to ask for them.

✅ Look for verified badges on social media

Our accounts are verified. No badge, most likely fake.

Everything you tell us stays between us We don’t share your information with anyone and all conversations are private.

Your account information, your transaction history, your personal information — it’s all secure and private.

Frequently Asked Questions

Q: What’s the fastest way to get help?

A: Live chat, hands down. You’ll usually get a response in under 2 minutes.

Q: Can I call you at 3 AM?

A: Yep! For emergencies, our line is open 24/7.

Q: I sent an email yesterday and haven’t heard back. What’s up?

A: Check your spam folder first – our responses do sometimes get caught up in there. If it’s been more than 24 hours, send us a follow-up or jump on live chat.

Q: Is support available in my language?

A: We support English, and Tagalog. If you speak one of these, we got you!

Q: Someone on Facebook messaged me claiming to be Juan365. Is it legit?

A: Check for the verified badge. If no badges, it’s probably a scam. When in doubt, go through us on our official site to confirm.

Q: Can I come to your office?

A: We’re mostly an online operation, but you can get in touch with us using any of the methods below. Live chat and phone are almost as good as being there in person!