Gambling should be fun, not stressful. At Juan365, we respect our players and understand that gambling, when done irresponsibly, can have serious consequences. Enjoy the game — but never lose control.

Play it safe with Juan365

We’re more than just a casino – we’re a responsible gaming environment. That means:

✅ We Give You Control Tools to Set Limits and Take Breaks
✅ We Look Out for Red Flags System Flags Risky Behaviors
✅ We Offer Assistance Get Help When You Need It
✅ We Protect Minors – Rigorous Age Verification
✅ We Are Licensed & Regulated PAGCOR Licensed and Compliant

Your safety is more important to us than our profits. We’ll contact you if we notice you having difficulties. We’ll assist you if you want to take a break. And if you have to quit for good, we’ll back you up there, too.

Play Safe with Juan365

What Responsible Gambling Is And Is Not

Betting is fun. What is responsible gambling?

✅You’re playing for entertainment value and not the expectation of making money
✅You make a budget, and you don’t go over it
✅You can quit any time you want to
✅Your Work, Relationships or Health are Not Impacted
✅You Do Not Gamble With Money You Can’t Afford To Lose

Identifying Problematic Behavior

Here are the red flags:

🚨 Financial Red Flags

Spending more than you intended
Chasing losses
Borrowing money to gamble
Concealing gambling profits from family

🚨 Emotional Red Flags

Feeling anxious when you can’t play
Getting irritable or restless
Lying about how much you gamble
Guilty or ashamed after playing

Juan365’s Player Protection Policy

Self-Limitation Tools

Taking control before you lose control is the smartest approach to gambling. Our self-limitation tools let you set boundaries that the system enforces automatically, removing the temptation to break your own rules in the heat of the moment.

Deposit limits are one of the most effective tools for responsible gambling. You can set maximum amounts you’re allowed to deposit over different time periods. A daily limit caps how much you can deposit in any twenty-four hour period. A weekly limit covers seven days, and a monthly limit covers thirty days.

Setting these limits is straightforward. Log into your account, go to Settings, then Responsible Gaming, and choose Deposit Limits. Enter the amounts you want for daily, weekly, and monthly limits, then confirm.

Loss limits work similarly but focus on how much you’re willing to lose rather than how much you deposit. You can set daily, weekly, and monthly loss limits. Once you hit your loss limit, you can’t place any more bets until the period resets.

Session time limits help you control how long you play in a single sitting. You can set a timer for thirty minutes, one hour, two hours, or any custom duration.

Wagering limits cap how much you can bet over a given period, regardless of how much money is in your account. For example, you might set a ten thousand peso weekly wagering limit. Even if you have fifty thousand pesos in your account, you can only place ten thousand pesos worth of bets per week. This prevents you from going on a betting spree after a big win.

Self-Exclusion Program

Temporary exclusion lets you lock yourself out of your account for a set period. You can choose twenty-four hours, seven days, thirty days, or ninety days. During the exclusion period, you cannot log in, you cannot deposit, and you won’t receive any promotional emails or notifications from us.

Go to Settings, then Responsible Gaming, then Self-Exclusion. Choose your duration, confirm with your password, and you’re immediately locked out. You cannot change your mind or ask customer service to lift the exclusion early.

Staying in Control

Set a Budget and Stick to It

Decide how much you can afford to lose. Notice we said “afford to lose,” not “want to spend.” This should be money that, if it disappeared completely, wouldn’t affect your ability to pay rent, buy groceries, pay bills, or handle emergencies.

Set deposit limits in your account that match your budget. If you’ve

Never borrow money to gamble. Not from friends, not from family, not from credit cards, not from loans.

Take Breaks Between Sessions

Don’t play for hours straight without stopping. Long, uninterrupted gambling sessions lead to fatigue, poor decision-making, and chasing losses. Your judgment gets clouded, you stop thinking clearly about your budget, and you’re more likely to make impulsive bets.

If you find yourself resenting the break or feeling anxious to get back to playing, that’s a warning sign. Gambling should be something you enjoy, not something you feel compelled to do.

Don’t gamble while drinking alcohol. Alcohol impairs your judgment, lowers your inhibitions, and makes you more likely to take risks you wouldn’t normally take.

Don’t gamble when you’re tired or sleep-deprived. Fatigue affects your decision-making ability just like alcohol does. You’re more likely to make impulsive choices, less likely to stick to your budget, and less able to recognize when you should stop.

Don’t gamble when you’re dealing with serious personal problems.

If you’re stressed, do something else. Exercise is great for stress relief. Talk to a friend or family member. Watch a movie or read a book.

Don’t Chase Losses

Chasing losses means trying to win back money you’ve lost by continuing.

Protection for Underage Players

We have absolutely zero tolerance for underage gambling. No one under twenty-one years old can play on our platform.

Strict Age Verification

Every single account goes through age verification before it can be used for real money gambling. When you create an account, you’re required to provide a government-issued ID such as a driver’s license, passport, or national ID card. We verify that the ID is legitimate and that you are at least twenty-one years old. Require proof of residence, typically a utility bill or bank statement showing your name and address.

How We Prevent Underage Access

Age verification is required before your first deposit. AI systems flag accounts that show suspicious patterns that might indicate underage use, such as unusual play times, betting patterns, or device information.

Education for Families

We encourage families to have open conversations about gambling, its risks, and why it’s restricted to adults. Monitor your children’s device usage and know what apps and websites they’re accessing. Secure your own accounts with strong passwords and don’t share your login information or payment details where children might find them.

Reporting Underage Gambling

If you see someone underage gambling on Juan365, please report it immediately. You can email [email protected] or flag it to our support team via live chat.

Final Thoughts

Gaming is a fun and thrilling activity when practiced responsibly. Play for fun, not for money. Bet = only what you can afford to lose. Limit and pause. When to stop It’s no fun if you can’t win.